FAQs

Here are some frequently asked questions from our guests:

  • Chevron down Is giving a tip (gratuity) required?
  • Gratuity is never required but if you enjoyed your experience, a tip is always greatly appreciated!

  • Chevron down Can I bring my own snacks and drinks?
  • Yes. Water is provided for Diamond Head and Makapu’u Lighthouse tours only, and it’s always a good idea to have extra food on hand.

  • Chevron down How do I reserve a tour?
  • To reserve, click the Book Online button. You can also email us at [email protected] to request more information or to book a tour for a specific date.

  • Chevron down How do I pay?
  • Reservations must be held with a credit card. For other payment options, please call Kaimana Tours at (808) 392-2223 or (808) 230-0023.

  • Chevron down What is your cancellation policy?
  • Please cancel at least 24 hours in advance. If you cancel less than 24 hours before your scheduled tour, you will be charged the full price. To cancel, please call Kaimana Tours at (808) 392-2223 or (808) 230-0023.

  • Chevron down Where do you pick us up?
  • Pick-ups are available at multiple Waikiki locations. Pick-ups are also available at the Kahala Hotel for an additional fee. Please call Kaimana Tours at (808) 392-2223 or (808) 230-0023 for exact locations.